You can retrieve your Username via email or your password hint via the AOTV website by following the instructions below:

 

Forgotten username:

Please enter an incorrect logon and password in the required login boxes, you will then be directed to a username and password reminder screen.

Please follow the on screen instructions.

 

Forgotten password:

Please enter your correct username and incorrect password, you will then be directed to the username and password reminder screen, you can then select the 'Forgotten My Password' option and your password hint will be displayed.

If you have forgotten both your username and password you will need to follow the Forgotten Username instructions alternative you can use the 'Contact Us' options and a member of the Customer Support team will email you the correct details.