My Picture Is Freezing/Breaking – What Can I Do?
My Picture Is Freezing/Breaking Up During The Live Event - What Can I Do?
The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider. We provide the stream at three speeds (450 kbps and 850kpbs). Please choose the option that matches your connection. You will need a connection speed of never less than 550kbps to view the slowest stream properly.
Please make sure you are using Flash Player 10 and have this set as your default media player, you can download it for free via the following link
In order to download the latest flash player please visit the following site: Get Flash Player
Limitations of Broadband.
Please remember that broadband connections are shared by location. This is known as the Contention Ratio. If many people in your area have the same Internet Service Provider then you will be sharing the connection with them. For this reason it may be better to view clips at a lower quality (speed) than normal to reduce the buffering breaks.
Although ISPs advertise various speeds for their broadband service, these are maximum speeds and are not always achieved. The routing chosen by your ISP to reach our servers can also have an effect on the stream. The more hubs that the stream passes though, the more likely there is to be a degradation of the video displayed. It may improve the situation if you disconnect from the internet completely then re-connect to get a different routing.
You can test your current speed hereSpeed Test
To obtain optimum service you will require a download speed of 550kbps for the Medium Speed and 0.95kbps for the High Speed connection.
If your speed is sufficient and you are still experiencing interrupted playback you can test your broadband line. To test your broadband line please click the following link Line Test
To save bandwidth, turn off any other browser windows that are open and close other applications that use the internet. Close as many other applications as possible to save RAM.
My Picture Is Freezing/Breaking Up Whilst Trying to Watch Archive Content - What Can I Do?
The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider. We provide the stream at two speeds (450 kbps and 850 kbps). Please choose the option that matches your connection. You will need a connection speed of never less than 550kbps to view the slowest stream properly.
You must ensure that your Windows Media Player is the very latest version supported by your operating system (WMP 11 is the latest) and that it is set correctly.Open Windows Media Player and choose the Tools menu or click the arrow in the top right corner to see this option. Select Options. Choose Performance tab. Ensure that "detect connection speed" is set. Ensure "use default buffering" is set. Click Advanced and reduce the video acceleration. Click OK.
Limitations of Broadband.
Please remember that broadband connections are shared by location. This is known as the Contention Ratio. If many people in your area have the same Internet Service Provider then you will be sharing the connection with them. For this reason it may be better to view clips at a lower quality (speed) than normal to reduce the buffering breaks.
Although ISPs advertise various speeds for their broadband service, these are maximum speeds and are not always achieved. The routing chosen by your ISP to reach our servers can also have an effect on the stream. The more hubs that the stream passes though, the more likely there is to be a degradation of the video displayed. It may improve the situation if you disconnect from the internet completely then re-connect to get a different routing.
You can test your current speed here http://www.speedtest.net/
If your speed is sufficient and you are still experiencing interrupted playback you can test your broadband line. To test your broadband line please click the following link Line Test
To save bandwidth, turn off any other browser windows that are open and close other applications that use the internet. Close as many other applications as possible to save RAM.
